Adjustments and statuses in the WMS

You can adjust an order/address in our WMS when the order has 1 of the following statuses.

• Created
• Planned
• Restock

You cannot adjust an order/address when the order has 1 of the following statuses.

• Processing
• Shipped

If an order has a status that does not allow it to be changed via EDIT, you can always contact our support department by email or telephone. The support department can change an address when the order has the processing status.

Below, per status, it is explained how you can change an order.

Awaiting documents

This status indicates that an invoice is required for this order (destination outside the EU or an Island) Without the invoice the order will not be released for processing. The invoice must be added to the order three times, the Total order amount must be fill in in cents and the Currency must also be filled in.

1. Search for the order in the WMS and click on it to open the order.
2. Click in the right top of the screen on the botton with “edit” on it.
3. The system says” the order will be cancelled”, choose for yes.
4. Scrol down to the heading “documents” and click on the line with “click or drag a PDF file here to upload”. Now you can upload the invoice as a PDF file.
5. Change the number under quantity to 3.
6. Fill in the total order amount field in cents and choose the correct currency
7. Click at the bottom of the screen on the green button with “save”.

Invalid order address
This status indicates that the address is incorrect or incomplete. The address details must be entered correctly so the order can be processed.

1.  Search for the order in the WMS and click on it to open the order.
2. Click in the right top of the screen on the botton with “edit” on it.
3. The system says” the order will be cancelled”, choose for yes.
4. Fill in the correct address details in the correct fields. If there is no housenumber present on the address, then you can fill in 0 in the housenumber field. 
5. Delete the red address line between de article lines.
6. Click at the bottom of the screen on the green button with “save”.

Backorder
This status indicates that an item is not (sufficiently) in stock. The quantitiy of this item can be adjusted, the item can be removed / changed or put in partial delivery.

Change quantitiy of articles/ delete article / change article

1. Search for the order in the WMS and click on it to open the order.
2. Click in the right top of the screen on the botton with “edit” on it.
3. The system says” the order will be cancelled”, choose for yes.
4. - Option = adjust the quantitiy of the article under "quantitiy"
   - Option = remove the article from the order by clicking on the trash bin behind the item
   - Option = add a new article to the order by clicking on "select variant" under Select an article to add. Enter the EAN of the article here and click on the green button with ADD line. Select the desired quantity that you want to add under "quantity".
5. Click at the bottom of the screen on the green button with “save”.

Create partial delivery

1. Search for the order in the WMS and click on it to open the order.
2. Click in the right top of the screen on the green button with "Allow partial delivery"
3. The item that is currently not in stock will be placed on backorder, as soon as stock is available this part will be shipped automatically.
   

Cancel order

1. Search for the order in the WMS and click on it to open the order.
2. Click in the right top of the screen on the red button with "cancel" Fill in the reason of cancellation and click on the button “submit”.