Your customer wants to know the delivery status of their package.
All these inquiries end up with you or your customer service, whether through eWarehousing’s customer service or directly.
PostNL has introduced a new feature allowing your customers to directly contact the PostNL courier via track & trace.
Within two hours, the customer receives an email from the courier with the answer to their question. And if that doesn't work out PostNL will give the customer a call.
This reduces the pressure on your customer service while still providing the customer with an answer to their question. Good news, right?
Want to learn more? Feel free to contact our support team via support@ewarehousing.nl.