The package doesn't receive any further scans.

In this situation, we need to request the carrier to initiate an investigation.

To do so, we require the invoice of your order. You can send an email to our backoffice (support@ewarehousing.nl), mentioning the order number in the subject line and attaching the invoice of the order.

In the email, you can indicate that the package has not received any further scans since date.....

We will keep you informed of the progress of the investigation via email.